Frequently Asked Questions

On this page are some of the questions we are commonly asked by our customers. If you have a question that isn't answered here, please contact us and we'll be happy to answer your question.

How do I book?

To make a booking, select your airport, direction and destination/pickup to get a quote. Simply enter your booking details and personal details, then make your payment.

Can I book by phone?

Yes, if you'd rather book by phone, call us on 02476 231 231.

Can I book a transfer for any time?

Yes, we transfer people 24 hours a day, 7 days a week.

I booked with you and never received confirmation - what should I do?

First check your spam folder to see if the confirmation email has been delivered there. If it isn't there, call us on 02476 231 231.

Your system isn't accepting the first line of my address - what should I do?

If this happens, try entering your full postcode instead. If you're still having problems, call us on 02476 231 231 and we will be happy to take your booking over the telephone.

What's the latest I can book a transfer?

The earlier the better, but at we need at least 6 hours notice to book a transfer for you.

How are prices calculated?

We calculate prices by working out the shortest possible route and then charging per mile.

Do your prices include VAT?

Yes - all prices shown are inclusive of VAT.

Is the booking system secure?

Yes - the entire booking system uses the highest level of encryption that is commercially available. We will never store your payment details.

What is your meet and greet service?

The driver will meet you in the airport arrivals hall, with your name written on a board. He will then escort you to the car.

Is your company fully licensed and insured?

Yes, we are fully licensed and insured.

Can I book a transfer for any time?

Yes, we are open 24 hours a day, 7 days a week.

The booking system doesn't work on my computer - what should I do?

Our booking system is only compatible with Internet Explorer 7+, Chrome, Firefox 3.5+, Safari 4+ and Opera 10+. You also will need javascript enabled on your computer. If you are having problems with your booking, call us on 02476 231 231.

I am a wheelchair user/have special requirements - can I book?

Yes. When you book, you will see a box for "other information." Please use this box to inform us of any special requirements you may have. If in doubt, call us on 02476 231 231.

Can I smoke in the car?

No, it is against UK law to smoke in any public passenger vehicle.

Want to book over the telephone? Call us on 02476 231 231
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